Refund policy

Failed and incomplete payments

If a payment does not complete, nothing is charged and no access is granted. Your cart remains as it was so you can try again.

If you see a charge for an order that never granted access, contact us with the order reference and we will trace it and return the money.

Requesting a refund

Email support@blindspotbarometer.com with your order reference, within 14 days of the purchase.

Requests are considered on a case-by-case basis, taking into account whether the assessment has been started and, for prepared assessments, how far preparation has progressed.

An assessment you have not started is normally refunded in full within that window. Once you have started one, the provider has already delivered it, so a refund is at our discretion.

Prepared assessments

An assessment prepared specifically for you is refundable in full until preparation begins. After that we can refund only the part not yet performed, because the work has been done for you personally.

Bundles

A bundle is refunded as a whole rather than assessment by assessment, since it is sold as a single product at a single price.

If you have started one assessment in a bundle, the bundle as a whole counts as started.

Enterprise assignments

Where assessments from a refunded Enterprise bundle have been assigned to recipients, those assignments are withdrawn as part of the refund.

An assignment a recipient has already accepted and started counts as used, and is deducted from what can be refunded.

How refunds are paid

Approved refunds are returned through Paystack to the card or account used for the original payment. We cannot send a refund anywhere else.

We submit the refund within five working days of approving it. How long it then takes to appear is set by your bank, and is commonly a further five to ten working days.

If we cancel

If we withdraw an assessment you have bought but have not yet used, or close your account for our own convenience rather than for a breach of our terms, we refund it in full without you having to ask.

Your statutory rights

This policy sits alongside your rights as a consumer under applicable law. It does not replace or reduce them.